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Implementing Child Care Resource and Referral Call Centers Webinar

The Implementing Child Care Resource and Referral Call Centers Webinar explores the Implementing Child Care Resource and Referral Call Centers Resource Series, a new set of resources that offer guidelines and exemplary practices for implementing child care resource and referral call centers. This webinar is intended for CCDF Lead Agencies and their partners working to set up or improve call centers as part of their consumer education and consumer engagement efforts.

Topics for the Webinar

  • An overview of the Implementing Child Care Resource and Referral Call Centers Series
  • Exemplary referral and communication practices, including tips for using voice mail, email, chats, and instant messaging
  • Tools to help you plan and operate a child care resource and referral call center, including scripts that can be customized and tailored as needed
     

Target Audience

  • CCDF Lead Agencies and their partners
  • Child care resource and referral agencies
  • Parents and other decision-makers in early childhood systems and programs

 

Publication Date: 
January 13, 2020
Resource Type: 
Webinar
Archive Status: